© Sapphire Report For Residents 2023/24.
Introduction
Heather joined Sapphire in November 2016. Heather has 20 years’ experience of working at a senior level with different registered providers. With experience of managing diverse housing tenures; she brings considerable experience and knowledge of the housing association sector.
She is a corporate member of the Chartered Institute of Housing and has a Masters in Organisational Behaviour. She is also a guest lecturer to housing students at South Bank University. Heather also has considerable experience in transformation, customer service, cultural change, performance improvement and governance.
John is a member of the Institute of Chartered Accountants in Ireland and joined Sapphire as Finance Director in September 2022 having worked in a number of Finance Director and Senior finance roles in Social housing since 2014. He draws on 20 years of senior finance experience from Telecommunications, Utilities and Charity sectors with significant exposure to financial and property management and development.
His roles in Social Housing have drawn heavily on this experience in terms of transformation activities, strong financial management, financial planning and treasury improvements.
Assiah joined Sapphire Independent Housing in September 2023. Assiah has over 15 years of experience working in social housing, primarily leading customer facing teams and is passionate about making a difference to places and people. Assiah has developed a strong background in operations and improving service delivery.
Assiah is a Non-Executive Director of Barking and Dagenham Homes, as well as Tonic Housing.
Karl joined Sapphire Independent Housing in July 2019. With over 30 years of experience working in social housing development, mainly on new build projects, Karl is passionate about delivering high quality affordable housing to people whose housing needs are not met by the housing market.
Karl has developed a strong background in development and has worked for a number of larger housing associations. Karl has previously been a Non-Executive Director of Barnsbury Housing Association.
Beverly joined Sapphire Independent Housing in January 2009, having previously worked in the private sector in mainly executive management support and human resource management. Beverly has a CIPD L7 Advanced Diploma in Human Resource Management and is an Associate member of CIPD and a member of the Chartered Institute of Housing.
Since joining Sapphire Independent Housing, Beverly has focussed on organisational development, delivering a professional HR service and leads on the organisation’s communication and marketing strategy.
Janice has over 20 years of experience in management within Sapphire. Janice started her career in supported housing, before moving to management of Sapphire’s general needs stock in 2019. Janice leads on Sapphire’s Customer Service Excellent (CSE) standard which was originally awarded in 2018 and focuses on improving the customer experience within our services.
Joel joined Sapphire in 2001 as Support Worker and became Team Leader in 2005. Since then he has worked in various management roles for over 18 years, ensuring high quality services are delivered to our residents. In Joel’s current position as Housing Operations Manager at Conway House, he has operational responsibility for the scheme which provides support services to residents experiencing poor mental health, young people services, and alcohol dependency, amongst others.
Victoria joined Sapphire in January 20204 and has worked in Care and Support for over 20 years. Victoria started her career as a Health Care Assistant working with older people with Dementia and progressed to Head of Operations for Mental Health. Victoria has experience in developing operational strategies, managing large and diverse teams, driving performance, and has a successful track record in improving quality across services.
Roy joined Sapphire in December 2023 and has 30 years of experience mostly gained in social housing and local authorities. Roy is a leader with extensive knowledge and experience in social housing, development of new properties, asset and compliance management, stock transfer, and community and physical regeneration. Roy has a track record of successfully managing projects, including new builds from feasibility to completion.
We are a non-profit organisation that reinvests all our earnings into the enhancement of our homes, the support for our customers, and the development of our staff to ensure the highest quality service.
Our commitment to resident involvement ensures that their voices are heard and their needs are prioritised in our services, empowering them to be active participants in their community.
Our housing team provides essential support to vulnerable tenants, offering services such as financial inclusion and safeguarding for victims of domestic abuse and individuals facing mental health challenges.
Additionally, our care and support teams work to improve the lives of service users, promoting independence and empowerment so that they can access the same opportunities as everyone else.
The health and safety of our residents and having a high achieving repairs and maintenance service is important to us.
As a regulated provider, we take our legal and regulatory obligations very seriously and achieved 100% compliance in resident health and safety. The well-being and comfort of our residents is important to us and we aim to provide safe, well-maintained living environments in all of our properties.
Area Satisfactory Table
| Area Satisfactory Check | March 2024 | Trend |
| Asbestos | 100% | No Change |
| Electric | 100% | No Change |
| Fire | 100% | No Change |
| Gas | 100% | No Change |
| Water | 100% | No Change |
| Lift | 100% | No Change |
We plan to inspect all of our properties by March 2025. A program of improvement works will commence in the 2025/26 financial year.
If you have an emergency repair outside office hours or over the weekend (for example a total loss of power or a major pipe burst) you can contact the out of hours service on: 020 7372 6633
